Consumers, employees and partners utilize diverse channels to reach their objectives — be it researching product information, completing transactions or collaborating.
With all these channels come immense opportunities and tough challenges given that customers order through multiple channels and through multiple locations. Whether you're taking your first steps into ecommerce development or building on existing foundations, we help you meet these challenges by providing you with integrated and scalable technology solutions for retail.
Pricing & promotion
Order & reservation
Queries & feedback
Claims & returns
Customer insights & segmentation
Shipping & delivery
3PL & 4PL management
Reverse logistics (returns)
Warehousing & storage management
Billing & payments
A/R & A/P
With a tailored approach, consumers can make their purchases via their choice of sales settings: they can channel‑hop among online and physical stores, smartphones, tablets, social media, and call centers. We help you make all your channels connected, integrated, and consistent thus ensuring seamless customer journey.
Inventory look up
Claims & refunds
After sales services
Interactive digital displays
Internal sales tools
POS & kiosks
Customers, cross-channel and cross-device, generate clues every day as they search, browse, friend, like, tweet, blog, shop, and buy online.
The challenge for retailers is to find these answers hidden within those massive data sets from diverse sources, and we deliver comprehensive analytics solutions to help you here.
Integrate, enrich and store all multi-device and contextual customer data.
Extract insight on what each customer is most interested in at any moment in time.
Present your offerings to the right target audience, exactly when and where they are needed.
Build and continuously update 360-degree customer profiles in real time.
Segment and predict customer behavior, and build and target new offers accordingly.
We help you leverage commerce, marketing, billing, service and sales capabilities of Hybris Commerce Solution that integrate all digital and physical customer touchpoints onto a single platform, including online, mobile, point‑of‑sale, call center, and social media.
Hybris has extended the comprehensive commerce functionality every retailer needs with capabilities aligned with specific retail vertical needs – such as fashion, department stores, sporting goods, hardware and do-it-yourself stores, electronics, books, home furnishings, and specialty food and grocery stores.
Built on modular and open architecture, Hybris covers the entire bunch of B2B/B2C selling and fulfillment needs. With Nakasoft and Hybris you receive the flexibility of bespoke ecommerce development with the cost‑effectiveness of packaged applications.
Marketing & merchandizing Insight
Merchandise planning & assortment management
Pricing & promotions
Sourcing, vendor management & insight
Supply chain insight
Demand & replenishment planning
Inventory & order response
Logistics & fulfillment
Customer engagement & personalization
Store & digital commerce